KPITB Automatized Citizen Centric Services Delivery

Jazib Ali
By Jazib Ali
6 Min Read
KPITB Automatized Citizen Centric Services Delivery

The delivery of citizen centric services in all departments is being quickly automated by the Khyber Pakhtunkhwa Information Technology Board (KPITB). Vision 2030 calls for change, performance, and transformation. The KPITB wants to eliminate cash.

The first official Digital Payments and FinTech Strategy of Pakistan was just authorized by the Khyber Pakhtunkhwa cabinet.

By 2030, the FinTech Strategy aims to eliminate cash-based transactions, digitize departments, and guarantee a cashless KP. The KPITB has completely automated the KP Home Department’s arms license division as a result of their efforts.

Without any difficulties, citizens are applying online via the Dastak platform, also known as the Unified Public Service Delivery Platform, and making payments via “Paymir,” the KP’s digital payment gateway.

Over the course of a few months, 175,000 permits have been issued, and the total amount of money received through Paymir from this one part alone has reached Rs. 2 billion.

The digitization of the KP Excise Department is also noteworthy in the context of current automation initiatives. Online operation of the Motor Vehicle Registration System (MVRS) is flawless. Citizens can now use Dastak to register cars, pay token taxes, and transfer cars online; Paymir is used to collect payments.

According to the figures, 347 million token taxes have been collected, 19517 vehicles have been moved, Rs. 528 million has been made from new registrations, as well as Rs. 940 million has been paid thus far.

The KPITB constructed Citizen Facilitation Centers (CFC) to provide assistance to citizens who are not familiar with online services and would prefer to have all public sector services in one place.

At the moment, there are two CFCs working in Swat and DI Khan, and their numbers continue to expand to accomodate all divisional offices.

KP has seen the implementation of the Digital Muhasil-Fine Collection & Management System for District Administrations and Authorities. Currently, digital Muhasil is used to collect all penalties. 13079 challans were generated, and 114 million PKR in fines were collected.

At KPITB, we firmly believe in a cashless economy and are working swiftly to eliminate cash-based transactions entirely by 2030. Citizen centric services, maintaining openness, and positioning Khyber Pakhtunkhwa as the center of digital governance are the objectives of KPITB.

KPITB is becoming the center of governance and facilitating inclusivity.

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Jazib Khaleel is Founder of PakistaniTech. He is a Google Certified Digital Marketing Strategist, WordPress Developer and SEO Consultant. He has graduated in BS Accounting and Finance from Oxford Brookes London. You can reach out at jazib@pakistanitech.com
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