Telenor has been subject to an enforcement action from PTA for violating the Quality-of-Service requirements specified in its operating licenses. After an official notice was served on October 1, 2024, and a hearing was held at PTA Headquarters in Islamabad on December 10, 2024, the regulatory action was taken.
Telenor’s incompetence is the key point of this case. Telenor has failed to repeatedly meet the performance standards designated by its license terms to offer cellular mobile services nationwide.
In the face of Telenor’s legal requirement to satisfy minimum Key Performance Indicators (KPIs), PTA has found never ending faults in the service performance of company. Due to actions taken earlier, Telenor’s network performance had greatly improved in Hyderabad and Quetta, which is a big improvement, as compared to before.
With regard to these developments and one more official request of Telenor, PTA has decided to take a more forgiving approach. By June 30, 2025, the telecom operator were asked to set up a second location in Swabi. A compliance report attesting to the new installation’s construction and operation must be submitted by Telenor.
To analyse Telenor’s acceptance with its service commitments, PTA will carry out a follow-up on-ground survey following the deadline. The Authority has made it clear that additional regulatory actions will be taken if the company does not fulfill the required QoS criteria during this re-evaluation.
A panel consisting of Chairman Maj. Gen. (retd) Hafeez UR Rehman, Member (Compliance and Enforcement) Dr. Khawar Siddique Khokhar, and Member (Finance) Muhammad Naveed issued the enforcement order on April 29, 2025. The Authority stressed that regulatory leniency should not be interpreted as an escape from accountability and that licensees are legally required to maintain service quality.
Telenor told ProPakistani that PTA’s Quality of Service (QoS) testing is a routine, continuous procedure that is done by all mobile providers. As part of our usual operating routine, any problems found during this exercise are fixed. In order to guarantee prompt resolution, Telenor Pakistan is actively addressing all observations and is still completely in line with PTA.
With a strong focus on providing a dependable and enhanced customer experience, we keep investing in our network and operational procedures to guarantee consistent adherence to QoS benchmarks, the statement continued.
Loading ...
