Bank AL Habib, C Square and wAI Industries have teamed up to execute a next-generation customer experience (CX) transformation. This partnership is a revolutionary step toward intelligent banking.
The project, which is the first AI-driven contact center ecosystem in Pakistan, is powered by Genesys Engage and Alara Conversational AI Agents.
A single CX platform offered by C Square, Genesys Engage, is at the center of this change, guaranteeing multichannel, smooth interection with the consumers with enterprise-level dependability.
Alara AI Agents from wAI Industries complement this with real-time automation by offering organic, human-like interactions for standard banking services.
Fast and easy customer authentication is made possible by VB Verify’s voice biometrics, which further strengthen this safe digital ecosystem.
CEO of C Square, Ahsan Mashkoor, said:
“This partnership reflects Bank AL Habib’s bold vision to lead Pakistan’s digital banking evolution. With AI-first experiences becoming the standard, we are proud to support this shift with the region’s most advanced CX and automation technologies.”
Syed Zafar Ali Zaidi who is the Chief Digital & Marketing Officer of Bank AL Habib said in a statement:
“At Bank AL Habib, we are committed to enhancing the customer journey through technology. The Contact Center remains a vital pillar of customer trust, and this collaboration marks a key milestone in our digital transformation.
By introducing Pakistan’s first AI-powered Contact Center ecosystem, we are placing intelligent automation and secure, human-like AI experiences at the core of customer engagement—defining a new standard for banking interactions.”
This partnership shows that AI and human agents can work hand in hand to co-orchestrate high-value, scalable, as well as secure customer experiences. For the financial services sector of Pakistan, this sets precedent for future developments.
AI is being carefully employed by Bank AL Habib to reconsider what an up-to-the-minute contact center can achieve.
The function of C Square as a technology integrator and wAI Industries’ advancement in conversational AI demonstrate a collective devotion to achieving digital excellence in the banking industry.
Mr. Ahsan Mashkoor, CEO & Cofounder, C Square & wAI Industries, Mr. Hassan Shaikh, CTO & Cofounder, C Square, Mr. Tanvir Hussain, Head of Sales, C Square, Mr. Syed Tausif, Head of PMO, C Square, Hatim Amro, Regional Sales Manager, Genesys, Alexandros Gkindis, Regional Sales Director, Rest of Middle East and North Africa, Syed Zafar Ali Zaidi, Chief Digital & Marketing Officer, Irfan Ravjani, Head Digital Project Management as well as Muhammad Aqeel, Head Digital Products are attendes that were at the signing ceremony.
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