On Tuesday, a number of performance issues with performance of call center were found.
The information indicates that the first quarterly study of call centers was finished by the Pakistan Telecommunication Authority (PTA). Access to emergency services, complaint management, response times, and hotline availability were all examined in the survey.
Every mobile phone call center’s response time surpassed the predetermined standard. Statistics about the restoration of severed networks were not supplied by any of the firms.
Furthermore, the Special Communication Organization (SCO) neglected to provide the information needed for complaints and billing analysis.
Additionally, SCO customers couldn’t use the PTA’s free helpline.
All operators have been instructed by the PTA to address the flaws found and provide a compliance report within a month about the issues with performance of call center.
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